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Online order management

Keep online orders, payments and operating status connected.

Use numbered, tenant-aware orders with customer, channel and payment context—then define the fulfilment lifecycle the business actually needs.

Web-order creationOrder numbering and statusCustomer and payment contextScoped fulfilment lifecycle
Online-first · early access

Existing Joony foundations support web-order creation, channel attribution, order numbering and status, and payment context. Generic pick-pack-ship flows, carrier tracking and item-level ecommerce returns remain scoped implementation areas.

01

Preserve the order contract from checkout onward.

The submitted order should carry the customer, selected items, server-confirmed commercial values, payment context and originating channel. Idempotent command foundations help reduce accidental duplicate processing during recoverable failures.

  • Keep tenant and channel attribution
  • Use server-validated order creation
  • Design duplicate and recovery handling
02

Define what every status means operationally.

Confirmed, preparing, collected, shipped and delivered can imply different owners and evidence in different businesses. Joony maps the status model, permissions, notifications and reconciliation needed for the launch instead of assuming a generic workflow.

  • Name each operational owner
  • Define allowed transitions and exceptions
  • Test cancellation, failure and customer-service scenarios